![]() If you have a hard disk drive (HDD), it will be thoroughly erased when you refresh Windows. But if you plan to sell or give the computer away, you’ll want to take extra precaution to make sure the data stored on your PC is inaccessible to the computer’s next owner. If you are keeping the computer, you can proceed directly to resetting the hard drive back to a fresh version of Windows. How you wipe your PC depends on what you plan to do with it afterward. If you regularly back up your files, the entire process should only take an hour or so. This will clear out junk files and crust that slow performance. Regularly wiping and reinstalling your operating system can keep your computer running smoothly for much longer than you would expect. If your computer is getting sluggish, it may be time for a clean start. Select any of the following for more detailed info.How to Wipe Clean a Computer and Start Over. If you don’t have Windows 8.1 or Windows RT 8.1 media, contact Microsoft Support. If you upgraded your PC to Windows 8.1 or Windows RT 8.1 with a DVD, use that disc. For more info, see Create a USB recovery drive. Having a recovery drive can help you troubleshoot and fix problems with your PC, even if it won’t start. If you don’t have either of those, you can make them if you have a USB thumb drive of 16 GB or larger. In some cases, you might have created them when you first set up your PC. Check the info that came with your PC to see if your PC manufacturer provided these discs or media. If your PC came with Windows 8.1 or Windows RT 8.1, you’ll need the discs or thumb drive that came with your PC. If that happens, what you’ll need depends on your PC. However, if Windows needs missing files, you’ll be asked to insert recovery media, which is typically on a DVD disc or thumb drive. In most cases, once you start to refresh or reset your PC, it’ll finish on its own. Before you start to refresh or reset your PC ![]() ![]() If you want to back up and restore your personal files using File History, see Set up a drive for File History. You can refresh, reset, or restore your PC from the Windows Recovery Environment. If you're having trouble starting (booting) your PC, see Windows Startup Settings (including safe mode), and go to the “Get to Windows Startup Settings in the Windows Recovery Environment” section. Restore your PC to undo recent system changes you've made. Reset your PC to reinstall Windows but delete your files, settings, and apps-except for the apps that came with your PC. Refresh also keeps the apps that came with your PC and the apps you installed from the Microsoft Store. Refresh your PC to reinstall Windows and keep your personal files and settings. If you're having problems with your PC, you can: Note: For information about this topic in Windows 10, see Recovery options in Windows 10. ![]()
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